TERMS OF USE (TOU)
1. Purpose
These Terms of Use (TOU) govern access, navigation, and use of the website www.nexdriveplaza.com and the services provided by NexDrive Plaza S.L.
The website connects customers wishing to book a vehicle or transportation service with professional partners using the NexDrivePlaza platform.
2. Legal Information
NexDrive Plaza S.L.
Calle Rioja 13, 1C, 41001 Seville – Spain
VAT/NIF: B24793309
Email:
[email protected]
Website:
www.nexdriveplaza.com
3. Acceptance of Terms
Any use of the website implies full acceptance of these Terms of Use.
Users acknowledge that they have the legal capacity required to use the services offered.
4. Description of Services
For customers:
- searching and booking vehicles or transfer services;
- making secure online payments;
- accessing a customer account and booking tracking tools.
For professional partners:
- managing fleets and reservations through the NexDrivePlaza SaaS software;
- receiving confirmed bookings;
- using management, invoicing, and tracking tools.
Partners may operate under the NexDrive Plaza brand without their identity appearing publicly on the marketplace.
5. Access to the Service
The services are reserved for:
- adults;
- legally registered companies;
- users with the legal capacity to enter into contracts.
NexDrive Plaza S.L. may suspend or refuse access to the service in cases of fraudulent, abusive, or unlawful use.
6. User Account and Security
Certain features require the creation of a user account.
The user is responsible for:
- the accuracy of the information provided;
- maintaining the confidentiality of login credentials;
- all activities carried out through their account.
NexDrive Plaza S.L. shall not be held responsible for unauthorized access resulting from user negligence.
7. Secure Payments
Payments made on the website are processed through PCI-DSS certified payment providers, including Paycomet / Banco Sabadell.
Transactions are protected using SSL/TLS security protocols and may include strong authentication mechanisms (3D Secure).
NexDrive Plaza S.L. never stores complete credit card details.
In cases of suspected fraud or unauthorized activity, a booking may be suspended or canceled for security purposes.
8. Service Availability
NexDrive Plaza S.L. uses reasonable efforts to ensure the availability and security of the website.
However, the company does not guarantee:
- absence of interruptions;
- absence of technical errors;
- permanent availability of the service.
Maintenance operations or technical incidents may temporarily interrupt access to the service.
9. Liability
NexDrive Plaza S.L. acts as a technological intermediary between the end customer and the service provider partner.
The company shall not be held liable for:
- damage resulting from vehicle use;
- disputes between partners and customers;
- delays, cancellations, or unavailability attributable to the partner;
- indirect losses or intangible damages.
Each partner remains responsible for the legal compliance, insurance, and maintenance of its vehicles and services.
10. Personal Data
Personal data processing is carried out in accordance with:
- the General Data Protection Regulation (GDPR – EU 2016/679);
- Spanish Law LOPDGDD 3/2018;
- Moroccan Law 09-08.
Details are available in the “Privacy Policy” section.
11. Intellectual Property
All website content (texts, logos, images, design, software, trademarks) is protected by intellectual property laws.
Any unauthorized reproduction or use is prohibited.
12. Governing Law and Jurisdiction
These Terms of Use are governed by Spanish law.
Any dispute relating to their interpretation or execution falls under the exclusive jurisdiction of the courts of Seville.
GENERAL TERMS OF SALE (GTS)
1. Purpose
These General Terms of Sale govern the sale of booking services, partner matching services, fleet management services, and SaaS subscriptions operated by NexDrive Plaza S.L.
2. Nature of the Service
NexDrive Plaza S.L. acts as a technological intermediary.
The rental or transportation contract is concluded directly between the end customer and the relevant professional partner.
3. Reservations
A reservation is considered confirmed after:
- availability validation;
- acceptance of payment or deposit;
- receipt of the confirmation sent by NexDrive Plaza.
The partner remains responsible for the actual execution of the booked service.
4. Pricing and Payments
Prices displayed on the website include taxes unless otherwise stated.
Payments and deposits may be made:
- directly on the NexDrivePlaza website;
- through a secure payment link;
- via secure banking solutions provided by Paycomet / Banco Sabadell.
Transactions are subject to fraud prevention checks and banking security requirements.
NexDrive Plaza S.L. reserves the right to refuse or cancel any suspicious or unauthorized transaction.
5. Cancellation and Refund Policy
Customer
In case of cancellation:
- administrative fees of up to 10% of the total amount may be retained;
- certain promotional offers may be non-refundable;
- the specific conditions displayed during booking shall prevail.
Approved refunds are processed using the original payment method.
Partner
All confirmed reservations must be honored.
Any unavailability or cancellation must be reported at least 72 hours before the reservation start date, except in cases of force majeure.
6. Deposit and Liability
A security deposit may be required depending on the vehicle or partner involved.
The customer remains responsible for:
- traffic violations;
- damage caused to the vehicle;
- compliance with the rental agreement conditions.
7. SaaS Partner Subscriptions
Launch Offer
The first 100 partners in each country benefit from 12 months of free access.
Standard Pricing
Afterwards:
- monthly subscription from 200 DH to 500 DH excluding VAT;
- pricing varies depending on fleet size and number of users.
Billing options:
- monthly;
- quarterly;
- or annually depending on the selected plan.
8. Liability
NexDrive Plaza S.L. shall not be held liable for:
- acts or omissions of partners;
- disputes related to rental services;
- indirect losses;
- technical interruptions beyond its control.
9. Governing Law and Jurisdiction
These General Terms of Sale are governed by Spanish law.
Any dispute falls under the exclusive jurisdiction of the courts of Seville.
PARTNER CONDITIONS
(SaaS + Marketplace)
1. Purpose
This agreement defines the conditions for access to the NexDrivePlaza SaaS software and the NexDrive Plaza marketplace reservation flow.
2. Service Operation
The partner manages vehicles through the NexDrivePlaza SaaS platform.
NexDrive Plaza S.L. markets offers under its own brand.
Confirmed reservations are automatically transmitted to the corresponding partner.
Any accepted reservation becomes binding.
3. Partner Obligations
The partner agrees to:
- maintain vehicles in good condition;
- hold the necessary insurance and authorizations;
- comply with local regulations;
- provide accurate information;
- honor confirmed reservations;
- use NexDrivePlaza SaaS exclusively for operational management.
4. Financial Conditions
- Free access for 12 months for eligible partners;
- then subscription fees between 200 DH and 500 DH excluding VAT per month;
- no commission fees on reservations.
5. Liability
The partner remains solely responsible for:
- vehicles;
- insurance coverage;
- services provided;
- disputes with end customers.
NexDrive Plaza S.L. acts solely as a technological intermediary.
6. Duration and Termination
The agreement is concluded for an initial period of 12 months with automatic renewal.
Either party may terminate the agreement with 21 days written notice.
In cases of fraud, breach of obligations, or damage to the platform’s reputation, NexDrive Plaza S.L. may immediately suspend access to the service.
7. Governing Law
This agreement is governed by Spanish law.
The courts of Seville shall have exclusive jurisdiction.